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Frequently Asked Questions

Why can’t I login? place limits on how individual accounts can be used. A subscription is for a single user unless otherwise agreed. If you have exceeded your login allowance you will not be able to access this site.

Here’s what you should do:

  • Are you using different browsers?
    If you are already logged in using more than one browser (Firefox, Internet Explorer, Chrome etc.) you may not be able to login using any further browsers. Try re-entering the site via a browser you have already logged in on.
  • Have you granted access to someone on another machine?
    For multiple-user access you will need an additional Corporate solution. Please call the Corporate team on +44(0)203 033 4234 for assistance.
  • Is someone logged in as you?
    Customer services can easily reset your password and restore your access, but must speak with you to confirm your details.

If you still cannot access the site - contact customer services for help.

Call +44(0)20 3033 2882 or email Customer Services

In all cases your account lockout will be lifted after a period of time, provided the issue has been resolved.