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EA website migration turns into ‘nightmare’

Waste and recycling industry figures have been left frustrated after the Environment Agency website was closed down and the information moved to the new cross-departmental portal, GOV.UK.

Users have been lamenting a lack of clarity on the new website and there have been complaints that some relevant guidance and forms have gone missing after the planned shift to GOV.UK took place on 1 April.

Phil Conran, director at consultancy 360 Environmental, described the move as a “nightmare”.

He said: “Whoever is in charge of the migration of the EA website to GOV.UK clearly has no understanding of what the EA website was used for and instead, has tried to create a simple consumer guide that for those involved in the day-to-day management of various legislative requirements.”

Barry Dennis, director general at the Environmental Services Association (ESA), said the trade body had received a lot of negative feedback about the website.

“The new GOV.UK [EA] website is unfortunately overly complicated to navigate, with no clear system,” he said.

“As a way of mitigating the issues that have arisen, we are looking into ways of developing a workable solution to the issue, with key stakeholders and members alike, in the near future.”

An ESA spokesperson said the association was in discussions with ‘key stakeholders’ to help its members retrieve information on waste regulations from the new site.

The Government Digital Service (GDS), the body in charge of the website migration, declined to comment on the matter.

MRW understands the GDS are aware of the problems with the new website and are working with The National Archives, the official archive of the Government, to restore information.

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