With garden waste collections suspended over the winter period last year, the council has found itself faced with a new problem, and anger from a few residents who say the council is refusing to take their green waste away.
A City of York spokeswoman said the frosts meant it had struggled to empty one or two garden waste bins, as leaves were sticking to the bottom.
At this time of year, as gardeners tidy up their gardens, we find that a good deal of woody material is placed in the bin. Many householders tend to compact their waste in the bin, which makes it difficult to empty.
Our crews use the mechanical shaker on the bins to try and free as much of the compacted waste as possible but they are not allowed to reach in to free the waste, she added.
In instances when it is not possible to empty the bin, staff are asked to advise customers of the cause and confirm when the next collection would be made, the spokeswoman added.