Around 500 residents have been left without recycling bins for a new collection service in Barnet in north London.
The local authority paid German contractor SSI Schaeffer £3.2m to produce and distribute 330,000 bins. £350,000 of this money was for the distribution, according to a Barnet council spokesperson.
But the council had to write to 5,000 households warning that the bin deliveries were running late and around 500 were left without the new recycling bins by last Friday.
The council spokesperson said this was due to problems with transport access to certain locations and that the remaining bins would arrive.
Cllr Dean Cohen, cabinet member for environment, said: “There are financial penalties within our contract with SSI Schaeffer which relate to the delivery schedule. We have gone through a huge delivery programme over the last month and I am sorry some residents don’t have their bins yet.”
The council recently decided to bring its recycling service in-house and switched on 14 October from kerbside collection with two separate recycling bins to a commingled and separate food waste service.
It carried out an extensive communications campaign to warn householders of the changes.
An SSI spokesperson told MRW: “The issue is being discussed by Barnet Council and SSI Schaeffer and we have no further comment to make at this time.”