Zero Waste Scotland (ZWS) have announced a new quality standard for reuse.
Re-use or repair organisations in Scotland can be accredited with ZWS’s new ‘Revolve’ standard as part of a drive to spur on the sector.
The standard is designed to increase consumers’ confidence in buying reused products, including clothes, electrical goods, and furniture. A ZWS report on the local provision of re-use outlets said that 46% of us would hesitate to buy such goods due to concerns about quality and reliability.
The programme is backed by a £650,000 boost to the sector. The ZWS report noted a lack of information about reuse outlets online, so part of the funding has been used to launch a special phone line (0800 0665 820) to inform people about where to donate unwanted goods and to find local outlets.
Two companies that have already attained the Revolve customer service standard include charity shop Blythswood Care and a furniture reuse and recycling social enterprise called Furniture Plus.
Iain Gulland, director of ZWS said: “The overall aim of Revolve is to lead and develop a change in Scotland’s reuse organisations, giving them the advice, training and support to develop a business model which provides customers with an experience that is comparable to the high street.
“Both Blythswood Care and Furniture Plus are fantastic examples of how this funding can help kick start this change in perception of reuse – both have already seen increased sales as a result of improvements made. We’re looking forward to assisting more organisations.”
Richard Lochhead, cabinet secretary for rural affairs and the environment, said: “Creating Revolve is a significant step towards achieving our vision of a well-used sector of reuse stores known for high quality used goods.
“Seeing the Revolve quality standard will reassure shoppers that goods are high quality and reliable, and that they should expect the same service as in high street stores.”
There are 20 other organisations also working towards accreditation, including a bike reuse shop.