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Six Irish waste operators offering unfair contracts

Six domestic waste operators are to change their standard form contracts after the Irish National Consumer Agency (NCA) found that their terms and conditions were unfair.

The NCA, a statutory body responsible for consumer protection and enforcement of consumer law, investigated the terms and conditions offered to consumers by the waste companies earlier this year.

It found that the waste operators were altering terms and conditions without valid reasons, not drafting them clearly enough and exposing customers to unspecified charges.

The six operators involved were The City Bin Company, Nurendale Limited t/a Panda Waste, Greenstar Limited, Advanced Environmental Solutions Limited (AES), Country Clean Recycling Limited and Oxigen Environmental.

The NCA announced the six undertakings by publishing its Consumer Protection List research for the period between January and June 2013.

Karen O’Leary, NCA chief executive said: “The NCA is committed to using our legislative powers to protect consumers and to ensure that consumer law and rights are upheld to the greatest possible extent.

“We use these powers to address unfair commercial practises in the most appropriate and effective way possible – whether through securing undertakings; issuing compliance notices and fixed payment notices and,  if necessary, taking prosecutions.”

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