Some of the UKs biggest stores are giving out incorrect advice to their customers when it comes to the recycling of electrical goods, a new survey has revealed.
The law says electrical retailers must offer customers a way to recycle their old electrical goods free of charge.
However, an investigation by consumer group Which? has demonstrated that this is not always the case.
The survey saw researchers visit 12 branches of Argos, Comet, Currys, John Lewis and Tesco and ask how to dispose of an old steam iron.
In half of the cases the stores failed to give the correct advice and many shops were unaware that it was their duty to supply correct information about how to recycle electronics.
Shops are supposed take back goods in the store or subsidise a local council recycling site for electrical goods and they are also meant to display information about this facility.
Staff at three quarters of Argos stores and two thirds of Comet stores failed to direct Which? researchers to a local collection centre for waste electricals.
Which? policy adviser Simon Osborn said: If the government and stores are serious about recycling electricals, they should ensure that the schemes are properly promoted.
Responding to the results of the survey British Retail Consortiums head of environment Bob Gordon said: Shops offer in-store take back of old electrical items.
Those that dont have already contributed over £10 million to upgrade local authority waste facilities.
Many retailers also provide a service to dispose of unwanted electrical goods, sometimes for free, when they deliver new items.