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Collection most highly rated of council services

Public satisfaction with waste and recycling collection has been rated the highest of all council services, according to new poll.

The Association for Public Service Excellence (APSE) commissioned market research agency Survation to sample 1,539 people across the UK about services in their local area between 19 and 28 November.

Waste and recycling collection was given an average satisfaction rating of 7.2 out of 10, higher than any other service, while street cleaning rated 6.1.

When asked which service they would like more money spent on, waste rated the second highest, with 12% of respondents backing it for funding. Road maintenance was the strong favourite in this category with 18%.

The Local Authority Recycling Advisory Committee chief executive Lee Marshall said he was not surprised that collection services rated so highly.

“Some of the national stories you see do not reflect the general feeling people have about their services and how much they are satisfied with them.

“Where you tend to have an issue is where there is a big service change. You might find the satisfaction drops a little bit because it’s a change but, generally, after a couple of years, the satisfaction levels have picked back up again as people get used to the new system.”

The survey also showed public support for an increase in local authority funding, but Marshall said this was unlikely to come from central Government.

He added that extended producer responsibility and pay-as-you-throw were alternative funding mechanisms worth exploring for council waste services.

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