North Hertfordshire District Council is set to offer its garden waste service free for three months and give residents a free role of compostable liners for kitchen food waste caddies after problems with its waste service.
A statement said the council and its contractor Urbaser “have long accepted that many residents have not received a satisfactory level of service since the new waste and recycling contract came into force in May”.
It said both organisations had tried to remedy the faults, but the two free offers were intended to “give residents some tangible evidence that [the council] is taking the issue and the inconvenience caused to residents extremely seriously”.
The 12-month payment period for the garden waste service will be extended by three months for free, while all households will be eligible for the food waste liners.
Michael Weeks, council executive member for waste and recycling, said: “We are extremely sorry for the unacceptable level of service which some residents have received since the start of the new contract.
“While things are getting better and the vast majority of residents are now receiving a good level of service, we felt it appropriate for the council to recognise the problems residents have faced and the inconvenience caused.”
Urbaser has been contacted for comment.