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M&S progress on Plan A strategy

Marks & Spencer has reported “good progress” on the development of its Plan A sustainability strategy.

The latest report on the environmental and ethical programme, launched in January 2007 with 100 commitments in the first five years but later revised to Plan A 2020, says there has been progress on 22 such commitments.

Highlights from the report include nearly three-quarters (73%) of M&S products now having an “eco or ethical quality”, up from 64% last year; energy use in stores and warehouses down 39%; water use down 31%; and the publication of an M&S Human Rights report.

New chief executive Steve Rowe pledged to concentrate on customer engagement: “Plan A is now part of our customer and marketing team. It is a crucial part of how we engage with our customers, gain their trust and make every moment special for them.

“We know that Plan A is a win-win approach – a simpler, more efficient, less wasteful business is better for the planet and our bottom line – so we will chase that even harder.”

Mike Barry, director of sustainable business, said: “2015 was an important year for sustainable business and Plan A. Yet again we’ve achieved tough and stretching targets.”

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